shipping and returns

1.1 Production and Shipping Policies
Not Just A Teacher Education partners with MerchSprint powered by Create Apparel to fulfil product orders. As soon as an order is received through our website, it’s automatically sent to MerchSprint’s state-of-the-art production house in Sydney, Australia, to be printed and sent directly to you - our valued customers. 

  • Standard production time is within 7 days plus delivery. However, some circumstances are beyond our control. In the rare event that there is a delay due to the freight carrier, we cannot be held responsible for their delays.

1.2 Returns Policy
Our commitment to quality is unwavering, and we strive to maintain a high level of excellence in every print we produce for our valued customers. In the unlikely event that you are dissatisfied with your purchase, please review the instructions below to initiate a return.

What can be returned

  • Faulty, damaged or items with faulty print may be returned for a replacement or refund.

  • Returns are accepted only if within 14 days of purchase receipt.

  • Returned items must be in their original condition and packaging.

  • Noticeable wear on items renders them ineligible for return.

  • All returns must comply with Not Just a Teacher Education and MerchSprint powered by Create Apparel’s Terms & Conditions.

What cannot be returned

  • Refunds or exchanges are not provided for a change of mind, errors in approved proofs, non-'print ready' artwork, shipping delays, or supplier stock delays.

  • Incorrect garment size selections are not eligible for returns or exchanges.

  • Sizing measurements may vary by +/- 2.5cm; deviations outside of this tolerance are considered faulty.

  • Print dimensions and placement are accurate within +/- 2-3cm; exceeding this allowance is deemed faulty.

  • Payment for an order indicates acceptance of the proof; the customer is responsible for ensuring the artwork, quantity, and shipping address are correct.

  • Returns cannot be accepted for third-party courier mistakes after order dispatch to the customer's address.

Shipping charges for products returned
The individual returning the product to Create Apparel is responsible for covering all shipping fees associated with the return. Kindly be informed that we do not provide reimbursement for shipping charges. In case you request a refund, the initial payment method will be used to refund you the purchase price, excluding any delivery fees.

To Return Your Item
Email MerchSprint powered by Create Apparel (info@createapparel.com.au) requesting a RMA (Return Merchandise Authorization) and provide the following information;

  • Your name

  • Order number

  • Date of purchase

  • What garment/s you would like to return

  • A short description of the manufacturing and/or print error

  • Photograph of garment

Once we receive your email, our team will review your RMA request and contact you to discuss what options are available.

Please note:
* All garment/s must be returned to Create Apparel in order to receive a replacement or refund.
* It is the customer's responsibility to return garment/s within two (2) weeks of Create Apparel issuing / approving the RMA request.
* Create Apparel will require up to 5 working days to process your claim.


1.3 Lost / Damaged Parcels
We would like to clarify that we cannot be held liable for any loss or damage to goods that may occur while they are in transit with a freight carrier.

In the rare event that your order has not been delivered within the specified timeframes, we suggest contacting the freight carrier immediately and filing an enquiry through their website. If you notify MerchSprint powered by Create Apparel of the issue, they can also lodge an enquiry with the freight carrier on your behalf. Please keep in mind that the freight carrier may take up to 4+ weeks to investigate the delay, and we cannot be held responsible for the length of this process.